At Fintrak Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website, mobile application, and all associated financial services.

1. Information We Collect

We collect the following categories of data:

Personal Information

• Full name

• Date of birth

• Phone number

• Email address

• Residential address

• Identification documents (NIN, Passport, Driver’s License)

Financial Information

• Bank details

• Transaction records

• Payment history

• Loan application details

Technical Information

• IP address

• Device type

• Browser type

• Usage patterns

Optional/Consent-Based Data

• Marketing preferences

• Feedback or survey responses

2. How We Use Your Information

We use your information to:

• Provide payment, loan, and remittance services

• Verify your identity (KYC compliance)

• Improve user experience

• Process loan applications

• Prevent fraud and financial crimes

• Send notifications, updates, and service alerts

We do not sell your data to advertisers or third parties.

3. Sharing of Information

We may share your data with:

• Regulatory bodies (CBN, NFIU, EFCC)

• Financial institutions and payment processors

• Compliance and verification agencies

• Technology providers for platform functionality

All third parties follow strict confidentiality rules.

4. Security of Your Information

We implement:

• SSL encryption

• Multi-factor authentication

• Firewalls & advanced threat detection

• Compliance-grade data protection systems

However, no method of transmission is 100% secure.

5. Cookies & Tracking

Our platform uses cookies to personalize your experience.
(See full Cookie Policy below.)

6. Your Rights

You can request:

• Access to your data

• Correction of inaccurate information

• Deletion (where legally applicable)

• Opt-out from marketing messages

7. Data Retention

We retain your information as required by law and for as long as necessary for compliance, auditing, and financial regulations.

8. Updates to This Policy

We may update this Privacy Policy occasionally. The updated date will always appear at the top.

9. Contact Us

📧 Email: info@fintraklimited.com
📍 Address: C121, HF Estate, Kuje, FCT